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Please read these terms and conditions carefully before ordering any Products from our site.  You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.  You should print a copy of these terms and conditions for future reference.
 

1. These Conditions

In these terms and conditions the word Comcen means Comcen Computer Supplies Ltd, the words "the customer" shall mean the person, firm or company purchasing or agreeing to purchase goods or services from Comcen, the words "these conditions" shall l mean the terms and conditions of sale set out herein and the word "goods" shall mean all equipment, spare parts, other goods, repairs or services to be provided to the customer by Comcen.

All agreements by which Comcen agrees to supply goods and services to the customer shall be subject only to these conditions notwithstanding any variation or attempted variation of these conditions made by the customer in its order form or otherwise and (save as provided by clause 1 (3) of these conditions) the making of an order by the customer for the goods or services supplied by Comcen shall for all purposes be deemed to be acceptable by the customer of these conditions to the exclusion of any other terms and conditions. Any brochure in which these conditions are incorporated shall constitute an invitation to treat by Comcen and any order placed by the customer which Comcen in its discretion accept in writing or by telephone, fax. No cancellation of an order by the customer shall be valid unless made in writing and accepted by Comcen.

No variation of these conditions is permitted unless expressly accepted in writing by a Director of Comcen.
 

2. The Goods

Subject to the warranty contained in Clause 6(1), all descriptions, drawings, and particulars relating to the goods in any catalogues, leaflets, brochures, or other documents are for illustrative purpose only and do not form part of the agreement between Comcen and the customer. All representative as to performance of the goods are based on information supplied by the manufacturer of the goods and relate to their performance in normal conditions and when used correctly.

Unless otherwise expressly agreed, goods supplied will be in accordance with manufacturers normal designs and specifications current at the date of manufacture 

 

3. Delivery, Installation, and Risk

Unless otherwise expressly agreed the cost price shown in the current price list of Comcen is exclusive of value added tax and the cost of packaging and carriage which will be charged at Comcen's normal rates.

The time for delivery or installation of the goods is not of the essence. The agreed dates for delivery or installation are estimates only and a failure by Comcen to comply with them shall not be a breach of these conditions.

The goods shall be at the customers risk at the time of delivery or installation, or if the customer has requested that he has arranged the collection of the goods at his risk on the date that Comcen has notified the customer that the goods are ready for collection.

Where the goods are installed by the seller it is the customers responsibility to "make available" all necessary facilities required to undertake installation. The customer is responsible for payment of all licences, permits, way leaves, easements, mains electric power supply conducts sockets and such like as are necessary for the installation of the goods by the agreed date for the commencement of the installation and to provide all the necessary access, information and co-operation to enable the installation to proceed from that date.

The customer is required to inspect the goods on receipt and to notify Comcen of any defects or complaints within 24 hours.

If any payment due to Comcen is overdue for 30 days or if the Customer ceases to trade or enters into any arrangement with its creditors or shall become insolvent or has a receiver or administrative receiver appointed or a petition is presented or a resolution is passed for the winding up of the Customer (if the Customer is a Company) other than for the purpose of a solvent reconstruction or amalgamation previously notified to Comcen, Comcen shall then be deemed entitled (without prejudice to any other rights or remedies available to it) to stop any goods in transit and to cancel any further deliveries.
 

4. Property in the Goods

Notwithstanding the risk in the goods passed to the Customer in accordance with clause 3(3) of these conditions the goods shall remain the sole and absolute property of Comcen and title to and legal and equitable ownership of the goods shall not pass to the Customer until payment is received by Comcen of all the monies due from the Customer and the Customer acknowledges that until such payment is made in full it is in possession of the goods solely as fiduciary of Comcen.

The customer is licensed by Comcen to use or to agree to sell the goods provided that the entire proceeds or any sale of such goods are held in trust for Comcen and are not mixed with other monies or paid into an overdrawn bank account and shall at all times be identifiable as Comcen money.

Until title of the goods passes to the Customer the goods shall be kept separate and distinct from all other property of the customer and of third parties and in good condition and stored in such a way as to be clearly identifiable as belonging to Comcen and the Customer will not cause or permit or suffer any labels, badges, serial numbers or other means of identification to be removed or obscured.

Comcen may for the purpose of recovering its goods enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess the same.

 

5. Price and Payment

Unless otherwise expressly agreed, the price is payable on delivery of the goods with invoice, if the Customer does not take delivery when requested, the price is payable seven days after Comcen has requested the Customer to take delivery, together with a reasonable charge for the care and storage of goods.

Time for payment is of the essence and if payment is not made by the end of month following the month of invoice. Comcen may require the Customer to pay interest per month from the date of invoice compounded monthly.

If payment should not be made in thirty days Comcen will be entitled to charge (in addition to
interest and any legal costs ordered by the Court and without prejudice to any other rightsremedies available to Comcen) the sum of £100 plus VAT by way of liquidated damaged and as contribution to the administrative costs incurred by Comcen in taking steps to secure payment.

Unless otherwise stated, all payments are to be made in sterling to the Comcen address as stated on invoice.

Where any agreement to supply goods provides for goods to be delivered by installments which are to be separately paid for, such agreement should not be severable and failure by the Customer to pay for or accept delivery of any installment by the due date shall entitle Comcen at its option to treat the whole agreement with the Customer as repudiated.

Price may be increased, or decreased, by Comcen, at its discretion to take account of fluctuations in exchange rates or taxes or other price changes outside the control of Comcen.

The price shall be payable without any deduction or set-off unless expressly agreed by a Director of Comcen.
 

6. Warranty and Liability of Comcen

For a period of one year (unless otherwise agreed in writing from a Director of Comcen) after the date shown on the specific invoice for the particular goods. Comcen undertakes to credit the account of the Customer (if any) or to remedy free of charge by repair or replacement any defects in the goods covered under the manufacturers guarantee provided that the Customer notifies Comcen promptly of such a defect and where the customer arranges for the prompt return to Comcen of the defective goods at the Customers risk and expense.

Save as herein specifically provided and save to the extent that the same cannot be statute be excluded all conditions and warranties and representations express or implied statutory or otherwise in relation to the goods are hereby excluded. Nothing in this clause 6(2) of these conditions shall exclude the undertakings implied by section 12 of the Sales of Goods Act 1979.

Comcen does not exclude liability in respect of death or personal injury, which results from the negligence of Comcen, its employees, agents and subcontractors.

Comcen shall not be liable for any financial consequential of indirect loss suffered by the Customer or any third party whether such loss arises from breach of a duty in contract or tort or in any other way including without limitation to the generality of this exclusion, loss of profits, economic loss, loss of goodwill, loss of contract, loss of data, damage to the property of the Customer or anyone else (other than damage caused by the negligence of Comcen or any of its employees, agents or sub contractors) and personal injury to the Customer or anyone else (except so far as such injury is attributable to Comcen's negligence).

To be valid any claim against Comcen whether in contract or in tort must be brought within two years of the date of invoice and any such claim shall be limited to an amount by way of liquidated damages equal to the invoice value of the goods in respect of which the claim was made.

 

7. Force Majeure

Comcen shall not be liable to the Customer for any failure to perform its obligations due to any circumstances beyond its control (including without limitations strikes, lock-outs, industrial disputes, failure or power supply delays caused by any other person, firm or company delays caused by manufactures of goods, riots, civil disturbances, war or war like activity, embargoes, fire, explosion, flood or natural causes) and in such event Comcen may elect by written notice to cancel any agreement with the Customer or elect that the time for performance shall be extended until such time as Comcen can reasonably effect performance.

 

8. Waiver

If the customer shall be in breach of any of these conditions then failure by Comcen to require the Customer to rectify the same shall not create any assumption that such a breach has been waived by Comcen.
 

9. Notices

All demands, notices and other communications shall be in writing and be addressed to Comcen at its address shown in invoices delivered by it and to the Customer at the address given by it for delivery and invoices (or as subsequently notified by one to the other in writing) and shall be deemed to be duly given or made by letter 48 hours after being posted by first class postage pre-paid or if delivered by hand at the time of delivery or if given or made by telex when the Sender shall receive the answer back of the person to whom it was sent.
 

10.Consumer Rights

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (See refund Policy for further information).

To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 

There are some exceptions to the right to cancel. Consumers can't cancel if the contract is for:

 

Goods made to the customer's specification

 

Audio or video recordings or computer software that the consumer has opened

 

Services that begin, by agreement, before the end of the cooling-off period

 

This provision does not affect your statutory rights.

 

11.Privacy Policy

Comcen is committed to safeguarding your privacy online. It is very important to us that you should be able to use and enjoy the Website without having to compromise your privacy in any way. This policy will help you understand how your personal information will be treated. This policy may change from time to time so please check back regularly.

Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords. Please be careful and responsible when you are online.

If you have any requests concerning your personal information or any queries with regard to these practices, please contact our Data Protection Officer by e-mail : online@comcen.co.uk

 

12.Law

These Conditions shall be governed and constructed in accordance with English law.


What personally identifiable information does Comcen collect from me?
Comcen collects information in several ways from different parts of our web site.

Some personal information is gathered when you register on the Website. During registration, Comcen asks for your name, email address, telephone number, account number and company name. Once you register you are no longer anonymous to Comcen.

In addition to registration we may ask you for personal information at other times, for example when you report a problem with our Website or services. If you contact Comcen we may keep a record of that correspondence.

When you order, Comcen will need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your orders and to notify you of the status of your order.

Comcen may use cookies as a means of offering and providing customisable and personalised services. However, your browser has settings that will allow you to accept all cookies, be informed as cookies arrive or reject all cookies. The downside of rejecting all cookies is that we are then unable to match the site content we offer you to what we know about your preferences from your previous visits.

Comcen may also collect IP addresses for system administration, for independent audit and to report aggregate information to advertisers. By this we can see how our sites are being used, for example, what services and facilities are popular, and how long users spend on particular pages. This is data about our users' browsing actions and patterns and it does not identify anyone individually.

When you telephone a Comcen, or someone who is dealing with calls on our behalf, we may record the conversation to ensure the security of any transaction discussed, to help us to review our quality of service and to assist in the training and development of the employees who take such calls.

 

How does Comcen use my information?
Comcen's primary goal in collecting personal information concerning subscribers is to provide them with a customised experience of our site. By knowing a little about you, Comcen is able to deliver more relevant services and content to you.

Comcen and any of its associated companies are prohibited by virtue of the Data Protection Act 1998 from disclosing any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. The following describes some of the ways that your information may be disclosed:

Comcen may employ other companies and individuals to perform delivery functions on its behalf or to process credit card payments or to provide customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

Comcen may, from time to time, contact you regarding their products and services.

On some types of Comcen promotions, we will ask for your email address in order to update you on your entries and status. When you participate in these types of promotions, you automatically receive promotion-related email. Sometimes these promotion-related email messages may include targeted advertisements.

No data transmission over the Internet can be guaranteed entirely secure. While we strive to protect your personal information, Comcen can neither ensure nor warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

 

Your consent
By using the Website, you consent to the collection and use of this information by Comcen. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

 


Comcen Computer Supplies Ltd 
Bruce Road 
Swansea West Business Park 
Swansea 
SA5 4HS 

VAT Number: GB540997710
Reg No.1626451